Replacement Policy
Suzantech offers a replacement policy for products that are damaged, defective, or not as described. Products that are not eligible for replacement include:
- Products that are not in their original packaging
- Products that have been used or damaged by the customer
- Products that are missing parts or accessories
- Products that are purchased from unauthorized dealers
The following conditions must be met in order to exchange a product:
- The product must be in its original condition, with all original tags and packaging.
- The product must be unused and undamaged.
- The product must be returned within 2 days from the date of delivery.
How to Request a Replacement
To request a replacement, please contact Suzantech customer service within 24 hours of receiving the product. You will need to provide the following information:
- Your order number
- The product you are requesting to be replaced
- A brief explanation of the reason for the replacement
To exchange a product, please contact our customer service team at [email protected] or WhatsApp +91 70463 52690. We will provide you with a return shipping label and instructions on how to return the product.
Once we receive the returned product, we will process the exchange and send you the replacement product.
Shipping
Suzantech will ship the replacement product to you at no charge. You will be responsible for the cost of shipping the defective product back to us.
Keep the receipt and any shipping labels that came with the product.
Pack the product carefully so that it does not get damaged during shipping.
Ship the product back as soon as possible.
Refund
If the replacement product is not available, Suzantech will issue you a full refund.
Contact Information
If you have any questions about the replacement policy, please contact our customer service team at [email protected] or WhatsApp +91 70463 52690.
Additional Information
This replacement policy is subject to change at any time without notice.
- The replacement product may not be the same exact product as the original product. However, it will be of the same quality and functionality.
- The replacement product may take some time to arrive. Please allow 7-10 business days for processing and shipping.
- If you are exchanging a product for a different size, we will charge you the difference in price.
- If you are exchanging a product for a different product, we will refund you the price of the original product and charge you the price of the new product.
We hope this policy is clear and concise. If you have any questions, please do not hesitate to contact our customer service team.
Thank you for shopping with Suzantech!